Frequently Asked Questions
Find answers to common questions and concerns here.
Purchase
What’s the difference between SunQuest Free and the Light plan?
SunQuest Free allows you to view the sun’s path only at your current location, with the option to adjust the date within a ±10-day range.
Upgrade to SunQuest Light
The Light plan provides all the essential tools to track the sun’s position anywhere in the world and on any date. Perfect for planning your activities around sunlight at an affordable price.
With SunQuest Light, you can:
✅ Select any location worldwide
✅ Freely adjust the date to visualize the sun’s path on that specific day
Advanced features, such as shadow mapping, are only available with SunQuest Pro.
What is the difference between Light and PRO plans?
Get Started with SunQuest Light
The Light plan offers all the essential tools to track the sun’s position anywhere in the world, on any date—perfect for your solar needs at an affordable price.
Upgrade to SunQuest Pro
Enhance your SunQuest experience with advanced features designed to take your solar planning to the next level:
🌆 Building Shadows on the Map: Visualize potential obstructions with detailed shadow overlays.
🗺️ Pro Maps Access: Unlock exclusive map layers for more precise solar analysis.
🌤️ 10-Day Weather Forecasts: Plan ahead with extended, accurate weather insights.
☀️ Solar Panel Production Simulation: Estimate energy output based on your specific conditions.
🌍 Street View: Travel and Track the sun’s path in AR anywhere in the world with Street View.
And more…
How can I test the application?
The application offers a 3-day free trial for all subscription plans. If you cancel before the trial period ends, you won’t be charged.
Can I buy the application once and access it on all my devices?
Yes! With a single purchase, you can use SunQuest on all your iPhone, iPad, or Mac devices, as long as they’re linked to the same Apple iCloud account used for the purchase.
Can I buy the application once and access it on all my family’s devices?
Yes! With a single purchase, you can use SunQuest on all iPhone, iPad, or Mac devices that are part of your Family Sharing group.
I’ve purchased the Light or Pro plan, but I can’t access all the features.
If you’re unable to access your plan’s features, try tapping the “Restore” button located at the bottom of the purchase screen. This should resolve the issue.
How can I change my subscription plan?
How do I cancel my subscription?
Can I upgrade from the Lifetime Light plan to the Lifetime Pro plan?
Yes! If you have purchased the Lifetime Light plan, you can upgrade to the Lifetime Pro plan at any time. A discount will be automatically applied at checkout.
How do I request a Refund?
To request a refund for SunQuest Light or PRO.
Via the App Store: Sign in to your Apple ID here, then follow the on-screen instructions.
Compass & Location
Why is my compass inaccurate?
The accuracy of your device’s compass may be affected by local magnetic interference.
To ensure the best performance, keep your device away from other magnetic sources, such as electronic devices and appliances.
Additionally, check your device case for any magnetic elements that could interfere with the compass.
What is the “Calibrate Compass” alert?
The ‘Calibrate compass’ alert is automatically triggered when the iOS/iPadOS compass is not properly calibrated. This alert is displayed to inform you of potential inaccuracies, which may also be caused by external environmental factors in certain locations.
Click on the alert button and follow our in-app suggestions.
Make sure that Location Services and compass calibration are enabled on your device.
Go to Settings > Privacy & Security > Location Services > System Services (at the bottom).
And turn on « Compass Calibration ».
Why is my location not precise?
External factors can affect the accuracy of your location.
To improve precision, enable the ‘Accurate Location’ toggle by going to:
Settings > Apps > SunQuest> Location > Precise Location.”
Privacy
Does SunQuest collect my data?
No, SunQuest does not collect any personal data.
Solar simulation
In which countries are solar estimates available?
SunQuest offers solar potential data for hundreds of millions of buildings across more than 40 countries, including the US, Europe, and Japan. Please note that estimates may not be available for certain buildings.
Are solar simulations accurate?
Yes, SunQuest provides highly accurate solar simulations. Using advanced AI, it considers key variables, including:
– Location’s Solar Potential: Weather patterns and sunshine levels.
– Orientation: The pitch and azimuth of each part of the roof.
– Shading: Obstructions from nearby trees and buildings.
Please note that the estimates are best suited for residences or small commercial structures.
Can I change the solar panel capacity?
Yes! The solar panels used in simulations have a standard size of 1.879 x 1.045 meters. By default, the panel efficiency is set at 16.8%, providing a power output of 330 watts per panel or 168 watts/m².
You can adjust the “Panel Efficiency” parameter to modify the efficiency of the panels, which will directly impact their power output.
How can I change inverter efficiency and cable loss?
You can adjust inverter efficiency and cable loss using the “DC to AC Derate” global parameter. This setting controls the efficiency at which the inverter converts the DC electricity generated by the solar panels into AC electricity used in households, factoring in overall system losses.
The default value is 85%.
General
How can I change the time of the day?
To change the time of day, activate the Hour Mode by tapping the “24h” button. Then, drag the sun left or right to select your desired time.
